At Cody James Authentic Western Wear, we stand behind our products like a cowboy stands by his trusty steed. If your Work Boots don’t fit like they should or that Men’s Western Hat isn’t quite your style, we’ll make it right. Here’s our straightforward returns policy crafted with the same care we put into our Exotic Boots and Men’s Country Shirts.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original, unworn condition (tags still attached for apparel)
  • In original packaging (especially important for our Footwear collection)
  • Accompanied by your original receipt or order number

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Exotic Boots (worn or tried on)
  • Any Footwear without original packaging
  • Personalized or custom-ordered items

Smooth Sailing Return Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Sample Return Request Email:

Subject: Return Request for Order #12345

Howdy Cody James Team,

I’d like to return/exchange my recent purchase:

Order Number: #12345
Item: Men’s Cowboy Boots – Brown, Size 10
Reason: Size too large
Preferred Resolution: Exchange for Size 9 / Full Refund

Please advise next steps. Much obliged!

Your Name
Your Contact Information

Step 2: Package & Ship

Once approved, you’ll receive return instructions. Pack items securely in original packaging and ship to:

Cody James Returns
3530 Ocello Street
San Diego, CA 92111
USA

Step 3: Refund or Exchange

We’ll process your request within 3 business days of receiving your return:

  • Refunds: Issued to your original payment method (Visa, MasterCard, JCB, PayPal) within 5-10 business days
  • Exchanges: Shipped via your original shipping method (free exchanges for sizing issues)

Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to our error
  • Original shipping fees are non-refundable
  • We recommend using a trackable shipping service

Damaged or Wrong Items?

If you receive damaged goods or incorrect items, contact us immediately at [email protected]. We’ll cover return shipping and expedite your replacement.

International Returns

For our partners outside the U.S. (excluding certain Asian and remote regions):

  • You’re responsible for return shipping and any customs fees
  • Refunds will be issued in USD
  • Allow extra time for international shipping

Still Got Questions?

Reach out to our friendly customer care team:

Email: [email protected]
Phone: [Insert Phone Number]
Hours: Monday-Friday, 9AM-5PM PST

We’re committed to your satisfaction, just like we’re committed to crafting the finest Men’s Jeans & Pants and Hiking Boots this side of the Mississippi!