Welcome to Cody James Authentic Western Wear, where we saddle up to deliver the finest western apparel and footwear straight to your doorstep. Just like a trusty steed needs proper care, we’ve crafted our shipping and returns policy with the same attention to detail we put into our Men’s Western Hats and Work Boots.

Shipping Information

Processing Time: We’ll get your order ready to ride in 1-2 business days after payment clears.

Shipping Options:

  • Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipping)
  • Free Shipping: On orders over $50 via EMS (15-25 business days after shipping)

Note: Delivery times may vary for our international partners outside the U.S. (excluding certain Asian and remote regions).

Our Straight-Shootin’ Returns Policy

If your Men’s Country Shirts don’t fit right or those Hiking Boots aren’t what you expected, we’ll make it right quicker than a cowboy can rope a calf. Here’s how our returns work:

Return Timeframe

We accept returns and exchanges within 15 days of you receiving your order.

Return Requirements

All items must be:

  • In original, unworn condition (tags still attached for apparel)
  • In original packaging (especially important for our Footwear collection)
  • Accompanied by your original receipt or order number

Non-Returnable Items

For hygiene and practical reasons, we cannot accept returns on:

  • Exotic Boots (if worn or tried on)
  • Any Footwear without original packaging
  • Personalized or custom-ordered items

Three-Step Return Process

Step 1: Initiate Your Return

Email our customer care team at [email protected] with:

  • Your order number
  • Item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer refund or exchange

Sample Return Request Email:

Subject: Return Request for Order #12345

Howdy Cody James Team,

I’d like to return/exchange my recent purchase:

Order Number: #12345
Item: Men’s Cowboy Boots – Brown, Size 10
Reason: Size too large
Preferred Resolution: Exchange for Size 9 / Full Refund

Please advise next steps.

Much obliged!
Your Name
Your Contact Information

Step 2: Package & Ship

Once approved, you’ll receive return instructions. Pack items securely in original packaging and ship to:

Cody James Returns
3530 Ocello Street
San Diego, CA 92111
USA

Step 3: Refund or Exchange

We’ll process your request within 3 business days of receiving your return:

  • Refunds: Issued to your original payment method (Visa, MasterCard, JCB, PayPal) within 5-10 business days
  • Exchanges: Shipped via your original shipping method (free exchanges for sizing issues)

Important Return Notes

  • Customers are responsible for return shipping costs unless the return is due to our error
  • Original shipping fees are non-refundable
  • We recommend using a trackable shipping service
  • For international returns (outside the U.S., excluding certain Asian and remote regions):
    • You’re responsible for return shipping and any customs fees
    • Refunds will be issued in USD
    • Allow extra time for international shipping

Damaged or Wrong Items?

If you receive damaged goods or incorrect items (like getting Men’s Jeans & Pants when you ordered a Men’s Coat), contact us immediately at [email protected]. We’ll cover return shipping and expedite your replacement.

Got Questions? We’re Here to Help!

Reach out to our friendly customer care team:

  • Email: [email protected]
  • Phone: [Insert Phone Number]
  • Hours: Monday-Friday, 9AM-5PM PST

We’re committed to your satisfaction, just like we’re committed to crafting the finest western wear this side of the Mississippi!